Brenda led two retreats for our team in 2024, a senior leadership retreat in May and an all-staff retreat in October. In each case, she had not met or worked with the majority of those staff prior to the event. By the end of each, folks were eager to share and put their learnings into action, thanks to Brenda’s incisive activities and active facilitation of our discussions. We are still using tools she introduced us to, helping us navigate a tumultuous time for our work. I knew from my time with Brenda as my executive coach that her tactful candor and recognition of how humans actually function could be catalysts for tremendous growth and useful change when met with commitment from the client. Seeing her in action at our retreats further illustrated her value proposition in this space, and our team wants to continue working with her as a facilitator and partner for our team-building efforts.

The NAHMA Emerging Leaders Learning Series (NELLS), created and facilitated by Brenda Harrington, is an exceptional learning experience for new managers and leaders in the affordable housing management profession. In the program, Brenda provides three group sessions and two one-to-one coaching sessions for each participant, giving them the opportunity to relate knowledge gained into their individual work environments and thus accelerating the development of valuable new professional habits. I can’t imagine anyone other than Brenda conducting the program – her knowledge and expertise coupled with her warm and accessible demeanor are uniquely perfect for facilitating this important learning experience for NAHMA members.

Where would I be without Brenda?

Working with Brenda Harrington for over seven years has been nothing short of transformative. Her direct yet deeply caring approach has guided me through some of my toughest professional—and personal—challenges. Brenda has a unique ability to hold up a mirror when I’m seeking external answers, helping me find clarity, strength, and self-awareness within myself.

Whether through planned sessions or spontaneous check-ins, Brenda has always made time for me. Her coaching has taught me to pause, be curious, and understand the difference between reacting and responding—skills that have improved every aspect of my life.

One moment that stands out is when she gently challenged my tendency to say, “It’s fine.” I hadn’t even noticed it was my default response. That subtle observation revealed just how closely and intently she listens, and it gave me a sense of empowerment I didn’t know I was missing.

I’ve recommended Brenda to friends and colleagues at all levels of leadership, and the feedback is always the same: they leave feeling heard, grounded, and equipped. Brenda remains a trusted, honest resource and an invaluable part of my ongoing growth. She is, in every sense, a true coach.

I want to thank you again for all the work you did to help us. You not only provided great insight, but also helped me look deeper into how I manage. Thank you for your patience, understanding, and insight!